Phone Bank Duties:

• Position requires on-site work, no remote availability
• Answer phones and assist customers both internal and external with correct information
• Navigate internet and website in order to assist customers
• Transfer information (both written and oral) into computer database
• Process confidential information appropriately

Skills Needed:

• Must be able to pass a background check
• Attention to Detail
• Excellent customer service skills
• Must be computer literate and have data entry accuracy
• Able to follow directions (both written and oral) and ask questions when in doubt
• Exceptional phone etiquette and positive attitude even in stressful environment
• Ability to stay focused on task at hand
• Flexible availability with the capability to work some overtime, weekends, and holidays if necessary

Selected temporary employees may not have an assigned work area - they may be sharing different workstations throughout the day. This is a temporary assignment, and the selected employee must be able to recognize it as such. The dress code is business casual for this position. It is very important that they be able to handle working with different personalities in a stressful environment and that they only do the work that is assigned to them (do not work outside the scope of instructions that they are given). The nature of this position requires that all tasks are handled in a specific manner. Employees are not allowed to accept cell phone calls, texts, or take pictures within the office (they may step outside of the office to handle this as long as it is not often).

Hourly Rate: $16.50

Interested candidates should submit their resumes to electionworker@escambiavotes.gov