Are you passionate about helping Veterans, Service Members, and their families navigate life's challenges and opportunities?

The VetCV Mission Next Center is seeking a dedicated, compassionate, and service-minded Part-Time Veterans Service Officer (VSO) to join our growing team. This is more than a job—it's an opportunity to make a lasting difference in the lives of those who have served our nation.

Working alongside our Patriot Navigators and community partners, you'll help Veterans access earned benefits, connect to critical resources, overcome barriers, and successfully navigate their next chapter in life.

Schedule

Monday through Friday
9:00 AM – 2:00 PM
(20 Hours Per Week)

Location

VetCV Mission Next Center
Pensacola State College Campus, Milton, Florida

POSITION SUMMARY

The Veterans Service Officer serves as a trusted advocate, navigator, and resource specialist for Veterans, transitioning Service Members, and their families. This role assists clients in identifying needs, accessing benefits and services, completing claims and applications, coordinating referrals, and connecting with community resources.

The ideal candidate is passionate about serving Veterans, possesses strong interpersonal skills, and thrives in a collaborative, mission-driven environment.

PRIMARY RESPONSIBILITIES

Veteran Benefits Assistance

• Assist Veterans and family members with VA benefit applications and claims.
• Help clients understand available federal, state, and local Veteran benefits.
• Assist with disability compensation, pension, survivor benefits, education benefits, healthcare enrollment, and other programs.
• Maintain accurate records and documentation.

Resource Navigation & Referral Coordination

• Conduct initial client assessments.
• Identify unmet needs and barriers.
• Coordinate referrals to community partners.
• Facilitate warm handoffs whenever possible.
• Follow up to ensure Veterans successfully connect to services.

Mission Next Center Services

Assist Veterans with access to:

• Employment and workforce development resources
• Housing assistance programs
• Mental health and wellness resources
• Financial literacy and support services
• Education and training opportunities
• Legal services
• Disaster relief resources
• Family support programs
• Veteran Service Organizations

Suicide Prevention & Wellness Support

• Participate in suicide prevention initiatives.
• Conduct screenings and assessments as trained and appropriate.
• Recognize warning signs and risk factors.
• Connect Veterans and families with crisis resources when needed.
• Support continuity of care and follow-up efforts.

Community Engagement

• Participate in outreach events and community activities.
• Help build relationships with community organizations.
• Represent VetCV professionally in the community.
• Promote awareness of available Veteran services.

QUALIFICATIONS

Preferred Qualifications

• Veteran, military spouse, or military family member preferred.
• Accredited Veteran Service Officer (VSO) certification preferred.
• Experience assisting Veterans with benefits or community services.
• Experience in case management, social services, counseling, healthcare navigation, workforce development, or nonprofit services.
• Knowledge of VA benefits and military culture.

Required Skills

• Strong communication and interpersonal skills.
• Compassion and empathy.
• Ability to maintain confidentiality.
• Strong organizational skills.
• Proficiency with computers and web-based applications.
• Ability to manage multiple clients and priorities.
• Commitment to serving Veterans and their families.

WHAT MAKES THIS ROLE SPECIAL

At VetCV, we believe every Veteran deserves a trusted guide to help navigate life's transitions and challenges.

As part of our team, you will:

• Help Veterans access life-changing benefits and services.
• Work directly with Veterans and military families every day.
• Be part of innovative programs focused on prevention, connectedness, and wellbeing.
• Collaborate with healthcare providers, nonprofits, government agencies, and Veteran Service Organizations.
• Contribute to initiatives designed to reduce isolation, improve quality of life, and prevent Veteran suicide.

Most importantly, you'll help ensure that no Veteran has to navigate life's next mission alone.

COMPENSATION

Competitive hourly compensation based on qualifications and experience.

TO APPLY

Please submit:

• Resume
• Brief cover letter describing your interest in serving Veterans
• Any Veteran Service Officer accreditation or related certifications

Join us in helping Veterans discover "What's Next."

VetCV Mission Next Center

Helping Veterans Navigate Life's Next Mission